Frequently Asked Questions
Burnt Base, at its core, is a site geared towards helping Clashers defend enemy attacks and learn the various army compositions and attack strategies so they can increase their chances of getting 3-star attacks.
We are all Clashers here at Burnt Base and visual learners and we know the time it takes to find online examples and tutorials, so we have worked to gather all of these in one place and let you, the Clasher, search through and find the one that suits your attack style.
Yes and yes. Sigining up is required and our services can be used for FREE.
You have the ability to search as many times as you want and see the matching results. But, in order to watch the 3 star attack videos on that base, there is a cool down period of 12 hours before the videos for that search will become available.
In order to view the matching videos immediately, a subscription is required. This subscription will allow a certain number of searches per month. These searches can be used on the website as well as a Discord Bot and a Line bot.
Our bot runs 24/7 and catalogs new 3 star attacks hourly. If it is a YouTube channel we follow the attacks should be available within 1-12 hours. We add more and more channels as they are discovered. If you know of a channel that is not in our database just let us know and we may be able to include it.
All BurntBase bot users need to sign up with BurntBase. This is how we make sure we know who uses the searches of a subscription. This way if someone gets access to your server or group, kicks you and uses all your searches, we can know it pretty easily and ban the person who did this and credit the searches back. It has happened and will keep happening, that's how we protect ourselves and our users.
Everyone who wants to interact with BurntBase services must have a BurntBase account.
All searches count. This is because it cost the same for us no matter if it is a match or no match. So we decided to give everyone a large amount of searches to cover you for the entire month. It also cuts down on you or us having to create customer service tickets to determine if bases might not be an exact match. The only time we do credit back bases is if you find non 3 star videos or broken videos. In this case if you come to us we can credit you back 5 searches for helping us keep our catalog clean of error bases.
Subscriptions are recurrent(auto renew) every month but you can cancel them at anytime. You will keep the searches for the full month your paid for. You can easily cancel a subscription by going to your profile page, scroll down and manage/cancel your active subscription.
* If you purchased your subscription using the BurntBase App you will need to cancel the subscription from the App Store or Google Play Store.